Shipping & Returns

NØRVIK's inaugural collection launches September 2026. Details below apply to all orders placed from launch onward.

Shipping

NØRVIK pieces are made to order, not held in warehouse stock. Once your order is placed, your piece enters production, which takes a minimum of 3–4 weeks to be cut, finished, and inspected by hand at our atelier. This lead time funds and triggers the production run for your edition — it is not a delay on an item already made.

Once production is complete, allow a further 3–4 days for your piece to be packed and prepared for shipping. Your order is then handed to our courier and shipping is processed.

From dispatch, standard delivery within the UK takes a further 3–5 business days; international delivery typically takes 5–10 business days depending on destination. You will receive tracking details by email as soon as your order ships.

Some editions — particularly limited runs or pieces with bespoke detailing — may take longer than 4 weeks in production. Any change to the estimated timeline for your specific order will always be confirmed with you directly by email.

Returns

We want you to be completely satisfied. Unworn pieces in original condition, with tags and packaging intact, may be returned within 14 days of delivery for a full refund or exchange. Editioned pieces marked "Fully Reserved" at the time of your purchase are final sale, as the edition cannot be reoffered once sold.

To start a return, contact hellonorvik@norvik.one with your order number. We'll provide a prepaid return label for UK orders; international return shipping is the customer's responsibility unless the item arrived faulty.

Faulty or damaged items

If your piece arrives damaged or faulty, contact us within 7 days of delivery with photos of the issue and we will arrange a replacement, repair, or refund at no cost to you.

Contact

For any shipping or returns query, write to hellonorvik@norvik.one.